Employee FAQs

Employee FAQs

Q: Are the available positions temporary or temporary-to-hire?

A: The positions offered at LeadingEdge Personnel are both temporary and temporary-to-hire.

Q: Are the available positions part-time or full-time?

A: The available positions offered at LeadingEdge Personnel are both part- and full-time.

Q: Are there any fees that I have to pay for placement assistance?

A: No. LeadingEdge Personnel does not charge our employees any fees for assistance in job placement.

Q: Can I come to the office at any time or do I need to schedule an appointment with LeadingEdge Personnel?

A: LeadingEdge Personnel frequently has open houses/job fairs during the week. Just call our office in Austin or San Antonio to find out the schedules.

AUSTIN: 512-231-1888
SAN ANTONIO: 210-590-0600

Q: How do I schedule an appointment?

A: Interested candidates can call the office for an appointment and/or submit an online application.

AUSTIN: 512-231-1888
SAN ANTONIO: 210-590-0600

Q: What is LeadingEdge Personnel’s criterion when considering an applicant

A: LeadingEdge Personnel is looking for top-quality applicants for our clients. Again, LeadingEdge Personnel is looking for employees who have marketable skills, related job experience, good tenure, and a positive attitude. Thus, the minimal level of related experience may be anywhere from six months to several years depending on the position.

Q: What do I need to bring to my appointment?

A: Applicants need to bring to their appointment: a copy of their updated resume, two forms of identification (e.g., driver’s license, social security card, birth certificate, and/or passport), and a smile.

Q: Do I need to be professionally dressed?

A: Yes. It is suggested that applicants are professionally dressed. An applicant’s presentation and demeanor are considered when screening for our clients. As a helpful tip, it is always better to be over-dressed than under-dressed.

Q: What happens during the appointment?

A: During your appointment, you will have a one-on-one interview with one of our staffing professionals, take assessment evaluations (i.e., typing, data entry, basic office skills, software), discuss LeadingEdge Personnel’s available employment opportunities and policies. You should plan on your appointment lasting up to two hours.

Q: What happens if I do not score well on the assessment test(s)?

A: In the event that you do not score as high as required for a specific position, or if you would like to improve your skill level, we have tutorials available. You may come into our office on Fridays to take advantage of the free tutorials offered or we can email the tutorials to you.

Q: How long does it take to receive an employment offer?

A: Depending on your skill level, experience, and personal criteria, it may take a few days or up to a couple of weeks. LeadingEdge Personnel is constantly receiving employment orders from our clients and we are attempting to fill the requisitions as soon as possible. Often, applicants have been offered positions the same day as their appointment.

Q: Where is LeadingEdge Personnel located?

A: LeadingEdge Personnel has offices located in Austin and San Antonio.

• AUSTIN – 7800 North Mopac Expressway, Suite 320, Austin, TX 78759 Main number: (512)231-1888 Fax number: (512)231-1085
• SAN ANTONIO – 12500 San Pedro Ave., Suite 120, San Antonio 78216 Main number: (210)590-0600 Fax number: (210)590-2964

Q: What are your hours of operation?

A: LeadingEdge Personnel is open Monday through Friday from 7:30 AM to 5:30 PM (CST).

Q: How often do I need to check in with LeadingEdge Personnel?

A: It is suggested that employees check in with LeadingEdge Personnel once a week either via phone or via email.

Q: What happens if I have not heard from LeadingEdge Personnel in a while?

A: Often when an employee has not heard from LeadingEdge Personnel in a while it is due to 1) the employee’s file has been deactivated since we have not had any recent contact, or 2) the type of position(s) an employee is interested in may not be available at that time. Again, it is recommended that the employee communicate regularly with LeadingEdge Personnel and check in once a week either via email or via phone.

Q: If I need to contact someone after LeadingEdge Personnel’s hours of operation, who do I call?

A: Please call the main number for the specific location you are registered with, leave a detailed message, and a number where you may be reached. Messages are checked regularly and we open our offices at 7:30 AM and close at 5:30 PM. In the event of poor weather conditions or any other local emergency, instructions will be left on the office voicemail on how to contact us.

Q: What are the available options in receiving my paycheck?

A: An employee may submit their time via the Employee Portal or fax (210-590-2964) or email (payroll@leadingedgepersonnel.comThis email address is being protected from spambots. You need JavaScript enabled to view it. ) their timecard to our payroll department.  If using the Employee Portal, your supervisor must be set up to be a Time Approver. The available options are direct deposit or Kittrell Pay Card. Should you choose direct deposit, upon receipt of the approved time before 2:00 pm, your money should be in your bank within 2 days (depending on your bank process). Should you choose Kittrell Pay Card, your money is deposited on your card within 4 hours of receipt of your approved time.

Q: If I have forgotten or ran out of timesheets, how do I submit my hours worked?

A: You may submit your time through our Employee Portal, as long as your supervisor is set up as a Time Approver or you may download a timesheet from our website.

Q: What happens if I am running late for an assignment?

A: If you are running late, please advise a LeadingEdge Personnel employee immediately so we may assist you (e.g., lost, incorrect address), and advise the client.

Q: What happens if I do not show up to an assignment?

A: If an employee chooses to not show up to an assignment, they are subject to being deactivated, and are likely to not be contacted for any future employment opportunities. LeadingEdge Personnel understands emergencies or any unforeseen circumstances may occur. Again, please advise LeadingEdge Personnel as soon as possible so we may assist you and the client.

Q: What happens if I am not happy with an assignment?

A: If an employee is not happy with an assignment for any reason or prefers to focus on different types of employment opportunities, please advise LeadingEdge Personnel; we will do our best to accommodate an employee’s request. A two-day notice is required should you be leaving your assignment.

Q: When do W2’s go out?

A: W2’s are mailed by the last day of January. You may also download a copy from our Employee Portal once they are posted.

Q: What happens if I have a change of address?

A: If your address has changed during the year, contact your local branch or enter your address change in the employee portal.