The world is changing quickly. Do your employees have all the skills your company needs to be successful? If you’re not sure, don’t worry. There are plenty of ways to expand the skills base of your team without having to bring on a whole new set...
Think back to the last time you applied for a job. It’s likely been years since you were on the other side of the application process and, to put it mildly, things have changed! What’s it like to be a job applicant today? For many people,...
A loyal employee is a valuable thing. They provide institutional knowledge, dependability and a guiding light for others on their team who might be going through a rough patch. They can be strong leaders without being intimidating or as difficult to reach as a busy...
Your customer’s opinion of your company is the only thing that matters. It’s that simple. This isn’t a matter of “the customer is always right”; this is a matter of “does my customer feel served, supported, heard and treated with respect?” Customer service is the foundation upon...
When you’re looking to hire someone, you want to know a little bit about them first. Your hiring manager, or yourself, might search a candidate’s name to find social media profiles to try and get a sense of who this person is. The same is true...
Good leaders, and good managers, want to see their employees thrive and succeed. The strongest managers will work with their employees to help them advance their careers. Employees who feel as though there’s no opportunity for growth, advancement and learning new skills will eventually think the...
It’s a manager’s lament that’s as old as time: It’s hard to find good people to add to your team, and sometimes it’s even hard to keep them once they arrive. Accounting firms are as susceptible to this challenge as any other kind of company. How...
In our grandparents’ day, they didn’t need to worry about the concept of a work-life balance. They went to work, spent their eight or 10 or 12 hours doing their job, then came home to spend time with their families. As technology has made it possible...
Every company deals with turnover and open positions. Managers might be inclined to think that a team or department being one person short isn’t really missing much -- people are willing and able to step up and fill that gap pretty easily. Besides, not having...
It’s one of those phrases that was suddenly everywhere in 2022: Quiet quitting. The concept is pretty simple at the core: employees who are “quiet quitting” are doing exactly what is called for on their job description and nothing more. They’re not offering to help...